1.Return and Exchange Conditions
Product Quality Issues: If the product you received has quality problems (such as damage, deformation, material mismatch, etc.), you have the right to apply for a return or exchange. Product Description Inconsistency: If the product you received is significantly different from the description on the website (such as color, size, style, etc.), you can apply for a return or exchange within 7 days after receiving the product. Non-artificial damage: Under normal use, if the product is non-artificially damaged, you can apply for a return or exchange. But please note that this situation is subject to our verification and evaluation.
2. Return and Exchange Process
Submit an application: You need to submit a return or exchange application through our website or customer service channel within 7 days after receiving the product, and provide relevant evidence (such as photos, videos, etc.) to prove that the product has the above problems. Review Confirmation: We will verify and evaluate the product as soon as possible after receiving your application. If it is confirmed that there is a problem with the product, we will agree to your return and exchange application and inform you of the specific return and exchange method and address. Return of goods: You need to return the goods to our designated address within the specified time, and ensure that the goods and packaging are intact and will not affect the secondary sale. If the goods are damaged or lost due to your reasons, we will have the right to reject the return and exchange application. Processing refund or exchange: After we receive the goods you sent back, we will refund or exchange them as soon as possible. If you choose to exchange, we will re-ship for you and bear the relevant shipping costs.
