Welcome to www.shoeviewcase.com! You may encounter some common problems while using this shoe box transparent front window storage box website (hereinafter referred to as “this website”). In order to help you better understand and solve problems, we hereby list the following general terms and conditions, aiming to clarify the rights and obligations of both parties and ensure the smooth progress of transactions. Please read the following terms carefully before using this website:
Differences between product images and actual products: The product images on this website are for reference only and may differ slightly from the actual products due to factors such as shooting angle and light. Please refer to the actual product. If you have specific questions about the color, size, etc. of the product, please consult through the customer service channel and we will try our best to provide accurate information. Product specifications and descriptions: The detailed descriptions of product specifications, materials, functions, etc. are subject to the product details page. If you find that the information on the product details page is incorrect or missing, please contact customer service in time and we will verify and update it.
Order status query: You can check the order status on the “My Order” page of this website, including pending payment, paid, shipped, signed, etc. If the order status has not been updated for a long time, please contact customer service for inquiry. Payment failure processing: If payment fails, please check your bank account balance, payment password, and network connection. If the problem is still not solved, please contact customer service or payment platform for help.
Delivery time: We will arrange delivery within [specific delivery time] after the order is confirmed. In case of special circumstances (such as holidays, tight inventory, etc.), the delivery time may be delayed, and we will notify you in advance. Logistics inquiry and complaint: You can view logistics information on the “My Order” page of this website, including logistics company, waybill number and logistics progress. In case of logistics delays, loss or damage, please contact customer service in time, and we will assist you in communicating with the logistics company.
Return and exchange conditions: If the product has quality problems or does not match the order description, you can apply for return and exchange within [specific return and exchange period] after receiving the product. Please ensure that the product and packaging are intact and do not affect secondary sales. After-sales service process: You need to submit a return or exchange application through the “After-sales Application” page of this website and attach relevant evidence (such as photos, videos, etc.). We will review and give processing opinions within [specific processing time] after receiving the application. If you need to send the goods back, please follow the address and requirements provided by the customer service.
Account security issues: Please keep your account password properly to avoid leaking it to others. If you find any abnormality in your account, please contact customer service in time to freeze it. Privacy protection: We are committed to protecting your personal privacy information. Please refer to the privacy policy of this website for details.
This website is not responsible for service interruptions or data loss caused by network failures, hacker attacks, viruses, etc. This website is not responsible for any direct or indirect losses caused by users using the services of this website.
